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Frequently Asked Questions


Although we do not bill insurance companies directly, at your request your therapist will provide you with a statement that you can then submit to your insurance company for out-of-network reimbursement. If you have a Flex Spending or HSA, you may be able to use that card for payment, resulting in some tax savings.

Not all therapeutic issues are reimbursable; it is your responsibility to verify the specifics of your coverage. Contact your insurance provider to find out if they will reimburse you directly for the out-of-network services you are seeking.

Federal regulations prohibit us from working with clients who have medicaid.

Yes. Current state law requires you to live in Colorado in order for us to work with you.

You can cancel or reschedule your appointment by contacting your therapist on their direct line. If you do not have this number, call our main line and then press * for our company directory.

Fees apply for late cancellations (less than 24 hours in advance), per our Cancellation Policy.

If you don’t see options to schedule online with a certain counselor, it means that their schedule is currently full. Please call us to inquire about getting on a waiting list or to be matched with one of our other excellent therapists.

If you are a current client and would like to contact your counselor directly, call our main line and then press * for our company directory.

You may either talk with your counselor directly or contact our office manager with any billing questions. Our office manager can be reached by calling 720-468-0101, extension 0.

Yes, you are free to schedule either in-person appointments or video/telehealth appointments. Simply choose the option that works best for you when scheduling online, or mention your preference when you call.

Cancellation Policy & Fees

  • 24 HOUR NOTICE: If you need to cancel or reschedule your session, please do so at least 24 hours in advance of the appointment.
  • HOW TO CANCEL OR RESCHEDULE: Contact your therapist directly by phone or text on their direct line. If you do not know your counselor’s direct line, call our main line (720-468-0101) and then press * for our company directory.
    Please do not leave messages or text the main line regarding cancellations, as these messages may not reach your counselor.
  • CANCELING MONDAY APPOINTMENTS: Sessions scheduled for Mondays require notice by 5:00 pm on the previous Friday, as our therapists do not typically work or check messages on the weekends. 
  • LATE CANCELLATION FEE: If you cancel or reschedule your session with less than the required notice, you will be charged the full fee for the appointment time. Likewise, you will be charged the full fee for any no-shows. Your payment information on file will be used to process the payment.
  • GRACE CLAUSE: We understand that emergencies and sudden schedule changes happen, so we will allow you two “freebies” (late cancellations) per calendar year without incurring the fee if the following conditions are met:
  1. You contact your counselor on their direct line (phone or text) prior to the time of the session to reschedule. (If you contact your therapist to cancel after the session start time, it will be considered a no-show.)
  2. You attend your rescheduled session within two weeks of the original appointment date.
  • INCLEMENT WEATHER OR ILLNESS: In case of bad weather or illness, you may still attend your therapy session via telehealth or phone in order to avoid the cancellation fee. Alternatively, you could use one of your “freebies,” if available. Communicate directly with your therapist about your situation as soon as possible to make these arrangements. If you are unable to meet either by video or phone and have given less than 24 hours notice, the late cancellation fee will be charged.
  • APPOINTMENT REMINDERS: Although Colorado Counseling Center may send you email or text reminders about upcoming appointments, this is done as a courtesy and only if you consent to receive such communications by providing us with your contact information. It remains your sole responsibility to keep track of and attend all scheduled therapy appointments, whether or not you receive the reminders.